1. About This Application
The City Pet House mobile application is a pet record management platform designed to help authorized users manage and review pet-related information.
The application supports three primary user roles:
- Clients: Clients can view records related to their own pets, including dog details, vaccination history, treatment information, appointments and other available records.
- Staff: Staff members can manage clients, pets, vaccinations, treatment records and other operational information according to their assigned permissions.
- Administrators: Administrators have broader access to manage users, clients, staff, pet records, vaccinations, system settings and other application data.
2. Information We Collect
Depending on your role and use of the application, we may collect and process the following information:
2.1 Account Information
- Name
- Email address
- Phone number
- Username
- User role and account permissions
- Login and authentication information
2.2 Client Information
- Client name and contact details
- Address or other information voluntarily provided
- Associated pet records
- Communication and service history
2.3 Pet Information
- Pet name
- Animal type or breed
- Gender
- Date of birth or age
- Identification details
- Vaccination history
- Medical or treatment records
- Appointment history
- Notes entered by authorized staff
- Pet photographs, where provided
2.4 Technical Information
We may collect limited technical information necessary to operate, secure and improve the application, including:
- Device type and operating system
- Application version
- IP address
- Login timestamps
- Crash logs and diagnostic information
- Basic usage and performance information
3. How We Use Information
We use collected information for the following purposes:
- To create and manage user accounts
- To authenticate users and control role-based access
- To maintain client and pet records
- To display vaccination and treatment history
- To help staff manage client services
- To allow administrators to manage the platform
- To provide customer support
- To maintain application security
- To detect unauthorized access or misuse
- To fix technical issues and improve performance
- To comply with legal or regulatory obligations
4. Role-Based Access
Access to information is controlled according to the user's assigned role.
- Clients can only access records made available for their own pets and account.
- Staff members can access and manage information required to perform their assigned duties.
- Administrators may access and manage broader system data, users, settings and records.
Users must not attempt to access information outside their authorized role or account.
5. Sharing of Information
We do not sell or rent personal information.
Information may be shared only in the following situations:
- With authorized staff and administrators for operational purposes.
- With service providers that support hosting, application infrastructure, notifications, analytics, security or technical maintenance.
- When required by law, court order or a lawful government request.
- When necessary to protect users, animals, our business or our legal rights.
- During a business transfer, merger, acquisition or sale, subject to applicable legal requirements.
6. Third-Party Services
The application may use third-party services for hosting, authentication, notifications, analytics, crash reporting or application performance.
These service providers may process limited information according to their own privacy policies and only to the extent required to provide their services.
7. Data Security
We use reasonable administrative, technical and organizational safeguards to protect information against unauthorized access, alteration, disclosure or destruction.
These safeguards may include:
- Authenticated user accounts
- Role-based access controls
- Secure server communication
- Restricted administrative access
- Database and server security measures
- Monitoring and maintenance procedures
However, no internet-based system or electronic storage method can be guaranteed to be completely secure.
8. Data Retention
We retain account, client and pet information for as long as necessary to provide our services, maintain operational and medical records, comply with legal obligations, resolve disputes and enforce agreements.
Some records may be retained after account closure when required for legitimate business, legal, veterinary, accounting or regulatory purposes.
9. Account and Data Deletion
Users may request account deletion or deletion of eligible personal information by contacting us.
Deletion requests may be subject to identity verification. Certain information may be retained where required for legal, veterinary, security, fraud prevention, accounting or regulatory purposes.
To request account or data deletion, contact:
Email: support@citypethouse.com.np
10. User Responsibilities
Users are responsible for:
- Providing accurate information
- Keeping login credentials confidential
- Not sharing accounts with unauthorized persons
- Using the application only for authorized purposes
- Reporting suspicious or unauthorized access
11. Children's Privacy
The application is intended for authorized adult clients, staff members and administrators. It is not directed toward children.
We do not knowingly collect personal information directly from children through the application.
12. Permissions Used by the App
Depending on enabled features, the application may request access to:
- Camera: To capture pet photographs or relevant documents.
- Photos or files: To upload or access pet-related images and documents.
- Notifications: To send service, vaccination or appointment-related notifications.
- Internet access: To connect the application to its server and synchronize records.
The application only uses permissions necessary for its intended functionality.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our application, services, data practices or legal obligations change.
Updated versions will be published on this page with a revised “Last updated” date.
14. Contact Us
For questions, concerns, privacy requests or account deletion requests, contact: